Performs check in, check out, room assignment, room change procedure, new room reservation booking and ensures all data are completely recorded in the Property Management System in accordance with reservations.
Maintains cashier float and ensures accurate daily report of all money received.
Provides information about our Serviced Suites’ facilities, services, tourist attractions, transportation, restaurants, entertainment facilities and also our loyalty program to our guests.
Attends to guest’s complaint, inquiries and request promptly, efficiently and courteously.
Ensures excellent service and prompt attention with all guests.
To ensure all guest’s satisfaction are met by providing attentive and high quality service that enhances Afflexia’s reputation.
Responsible for the smooth and efficient operation at the Front Office Counter and ensure warm welcomes and farewells are given to all guests.
Ensures security incidents and accidents are lodged, investigated and rectified to prevent future catastrophes.
o comply with all Serviced Suites policies, SOPs, rules and regulation.
Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
To make sure that the Property Management System (PMS) and other documentations are accurately recorded and managed.
To perform any other duties as requested by the superiors.
Candidate must possess at least Diploma, Advanced/ Higher in Hospitality/Tourism Management or equivalent.
At least 1 Year(s) of working experience in the related field is required for this position. Fresh graduates are welcomed to apply.
Required language(s) : English, Mandarin, Bahasa Malaysia,
Candidate must possess good interpersonal and communication skills
Required Skill(s): Customer service, Microsoft Office, Knowledge of Property Management System.
Team spirit, high productivity and able to work under pressure.
Energetic, Result-Oriented and prepared to face challenges.
Positive work attitude, Strong discipline, responsible.
Willing to work on shifts, weekends and Public Holidays.
Why Join Us
Friendly working environment.
We provide employees with the same level of care that we expect to be shared with our guests.
We are constantly looking into ways to reward our staff.