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Front Office Executive

Kuala Lumpur

Salary $ - MYR 2,000 - 2,800

Job Description

  • Performs check in, check out, room assignment, room change procedure, new room reservation booking and ensures all data are completely recorded in the Property Management System in accordance with reservations.
  • Maintains cashier float and ensures accurate daily report of all money received.
  • Provides information about our Serviced Suites’ facilities, services, tourist attractions, transportation, restaurants, entertainment facilities and also our loyalty program to our guests.
  • Attends to guest’s complaint, inquiries and request promptly, efficiently and courteously.
  • Ensures excellent service and prompt attention with all guests.
  • To ensure all guest’s satisfaction are met by providing attentive and high quality service that enhances Afflexia’s reputation.
  • Responsible for the smooth and efficient operation at the Front Office Counter and ensure warm welcomes and farewells are given to all guests.
  • Ensures security incidents and accidents are lodged, investigated and rectified to prevent future catastrophes.
  • o comply with all Serviced Suites policies, SOPs, rules and regulation.
  • Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
  • To make sure that the Property Management System (PMS) and other documentations are accurately recorded and managed.
  • To perform any other duties as requested by the superiors.

HeJob Requirements

  • Candidate must possess at least Diploma, Advanced/ Higher in Hospitality/Tourism Management or equivalent.
  • At least 1 Year(s) of working experience in the related field is required for this position. Fresh graduates are welcomed to apply.
  • Required language(s) : English, Mandarin, Bahasa Malaysia,
  • Candidate must possess good interpersonal and communication skills
  • Required Skill(s): Customer service, Microsoft Office, Knowledge of Property Management System.
  • Team spirit, high productivity and able to work under pressure.
  • Energetic, Result-Oriented and prepared to face challenges.
  • Positive work attitude, Strong discipline, responsible.
  • Willing to work on shifts, weekends and Public Holidays.

Why Join Us

  • Friendly working environment.
  • We provide employees with the same level of care that we expect to be shared with our guests.
  • We are constantly looking into ways to reward our staff.
  • Complimentary parking for employees.
  • Friendly working hours - no night shifts.
  • Opportunities for career growth.